Community
Ideas, votes, discussions, and team repliesSee the conversation around your product.
Run a native in-app Community feed and monitor App Store and Google Play reviews, ratings, and trends beside the customer support workflow.
BTX gives product teams two grounded customer-voice surfaces. Community is a native social feed where customers share ideas, vote, comment, reply, and hear from the team. App Reviews collects public Apple App Store and Google Play feedback into a filterable feed with rating distribution, monthly trends, app version, publication date, and links to the source.
App Reviews
Apple App Store and Google Play feedsAnalysis
Ratings, trends, filters, app version, and sourceGive customers a social product feed inside the app.
Community gives customers a dedicated place for product ideas and discussion without turning every post into a support ticket. They can browse recent or popular ideas, publish a new idea, vote, comment, like, and reply.
Team participation is clearly identified. Operators can review the feed, respond, and moderate posts or comments from the BTX workspace.
Native presentation
Open Community from an existing customer-initiated button and match the host app theme.
Anonymous participation
Create a private member identity on the device when the host app has no signed-in account.
Ideas and prioritization
Use votes and comment counts to see which product conversations attract participation.
Team discussion
Reply with a visible team identity and keep the conversation available to other customers.
Monitor public app reviews as product evidence.
BTX reads public reviews for configured Apple App Store and Google Play listings. The feed preserves the store, rating, title, body, author name when available, app version, publication date, and a link back to the listing or review.
Product teams can filter by store, rating, or configured application, inspect monthly rating movement, and review the one- through five-star distribution.
Use feedback without inventing a customer match.
Keep the source visible
Every public review remains associated with its store listing and available source link.
Respect limited identity
A public reviewer name is not treated as a verified BTX customer identity.
Separate support from discussion
Community, public reviews, and support conversations remain distinct product surfaces.
Move recurring evidence forward
Use repeated themes to inform research and product work without manufacturing customer proof.
Customer voice surfaces
| Surface | Customers can | Product teams can |
|---|---|---|
| Community | Share ideas, vote, comment, like, and reply | Review, respond, moderate, and see participation |
| App Store reviews | Publish a public rating and review through Apple | Read the feed, filter ratings, inspect trends, and open the source |
| Google Play reviews | Publish a public rating and review through Google Play | Read the feed, filter ratings, inspect trends, and open the source |
| Focused feedback | Send contextual feedback with optional screenshots or media | Review it with the related customer, conversation, and product context |
Frequently asked
Can Community work without a signed-in customer?
Yes. Community can create a random member identity stored on the device and scoped to the publishable client key. No name or email is required.
Which public review sources are supported?
The current App Reviews product supports public Apple App Store and Google Play reviews for configured iOS and Android clients.
Does this claim support for every external social network?
No. The current social product feed is BTX Community, and the current public review sources are the Apple App Store and Google Play. Other social networks are not implied.