Category
Customer support software for connected productsCustomer support for connected products.
BTX brings customer conversations, device telemetry, product feedback, and support workflows together for teams building robots, wearables, and connected devices.
BTX is customer support software for connected products. Its customer messaging SDKs connect in-app conversations to the person, product surface, device record, and structured telemetry involved, while desktop and iOS operator apps keep the support workflow in one place.
Built for
Hardware, robotics, wearable, and connected-device teamsOperator surfaces
Desktop, iOS, and SlackSupport needs the state of the product.
Connected-product problems can cross a physical device, firmware, companion app, permissions, connectivity, account state, and an order or subscription. A message alone rarely contains enough evidence to identify the cause.
BTX keeps the customer conversation beside the authorized product context that explains it, so support can start from facts instead of asking the customer to reconstruct every detail.
One product surface from customer report to resolution.
Customer messaging SDKs
Let customers ask for help inside the product surface where the issue occurred.
Operator apps
Give the team a shared customer history and investigation workflow on desktop and iOS.
Telemetry and diagnostics
Attach bounded product events, device records, release context, and recovery evidence.
Customer intelligence
Connect feedback, community, reviews, support issues, and product patterns without losing the source evidence.
Keep the systems that already own part of the work.
BTX can be the primary support workspace for a connected-product team or work alongside existing support, commerce, analytics, communication, and engineering systems.
Integrations preserve clear ownership. A source system can remain authoritative while BTX gives the operator the customer and product context needed for the next decision.
Frequently asked
What is BTX?
BTX is customer support software for connected products. It joins customer conversations with the product, device, feedback, and telemetry context a support team needs to investigate.
Who is BTX built for?
BTX is built for product and support teams working on robots, wearables, connected-home products, companion apps, and other connected devices.
Does BTX replace a helpdesk?
BTX can be the primary support workspace for a connected-product team. It can also integrate with systems such as Zendesk when another tool needs to remain the ticket or email owner.