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BTX for Mac v1.1.4

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For hardware teams

Telemetry-powered support.

Resolve one customer issue. Learn from the entire fleet.

BTX for Mac v1.1.4

CustomerFrodo BaggsiOS 26.0 · Mithril App 1.4.2

DeviceMithril One Smart RingFirmware 2.3.7 · Last seen 12 min ago

Recent telemetry(1 error)

10:22infoMithril App launchedapp_process_started
10:22infoSupport SDK initializedsdk_initialized
10:23infoSession restoredauth_session_restored
10:23infoCustomer profile loadedcustomer_profile_loaded
10:24infoDevice cache loadeddevice_cache_loaded
10:24infoBluetooth powered onbluetooth_state_observed
10:25infoDevice discovery starteddevice_discovery_started
10:25infoNearby device founddevice_discovery_completed
10:26infoMithril One connecteddevice_connected
10:26infoDevice snapshot receiveddevice_snapshot_received
10:27infoBattery level receivedbattery_state_received
10:27infoFirmware status receivedfirmware_state_received
10:28infoWear state receivedring_wear_state_received
10:29infoSensor sync startedsensor_sync_started
10:30infoSensor batch receivedsensor_batch_received
10:31infoActivity summary loadedactivity_summary_loaded
10:32infoSleep summary loadedsleep_summary_loaded
10:33infoNotification settings loadednotification_settings_loaded
10:34infoBackground refresh scheduledbackground_refresh_scheduled
10:35infoDevice keepalive receiveddevice_keepalive_received
10:36infoConnection quality updatedconnection_quality_updated
10:37infoSensor sync completedsensor_sync_completed
10:38infoMithril App backgroundedapp_backgrounded
10:39infoMithril App foregroundedapp_foregrounded
10:40infoCached device restoreddevice_cache_restored
10:41infoMithril App openedapp_session_started
10:42infoMithril App reinstalledapp_install_completed
10:42infoDevice restore starteddevice_restore_started
10:43errorBluetooth access deniedbluetooth_permission_denied
10:43infoDevice scan skippeddevice_scan_skipped

My Mithril One disappeared after I reinstalled the app.

I think the ring is broken. Can I return it?

Frodo · just now

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