In-app support your customers will love

Talk to customers through your iOS and Android apps and troubleshoot issues with live device telemetry, all in one place.

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Ultra-precision resolutions

With BTX’s combined telemetry & CX platform, troubleshoot any issue, from app permissions to outdated firmware. BTX understands your devices, codebase, apps, and telemetry to provide the exact remedy a customer needs before it escalates to an unnecessary return or exchange, or a churned app user.

Capture errors and talk to customers in one SDK

  • iOS
  • Android
  • React Native
  • Flutter
  • JavaScript
BTX Messenger in an iPhone app, showing a wearable device and a support conversation

Messaging. Give customers a native support conversation inside your app.

In-app & Push Notifications. Deliver contextual updates inside your app or bring customers back with push.

Shake for feedback. Let customers shake their phone to send feedback with device and session context attached.

PairingService.swift
import BTXClientKit

BTX.log(
  "Failed to pair with device",
  level: .error
)

Logging. Capture app logs and device context when an issue happens.

  • Crash reporting
  • Performance monitoring
  • Alerts
  • Community announcements
  • User idea center
  • Custom themes
  • Web apps
  • Desktop apps

And much much more. Bring BTX to every product surface and shape the support experience around your brand.

Customer experience and product telemetry, in one place.

BTX connects every customer conversation to the device, firmware, app version, logs, and events behind it.

Customer Experience & Support

Zendesk
Intercom
Freshdesk
Gorgias
Front
Kustomer
BTXBTX

Analytics & Telemetry

Amplitude
Mixpanel
PostHog
Datadog
Sentry
Grafana

Why combine CX & Telemetry?

BTX provides one source of truth for every device, customer, and session. Resulting in unparalleled real-time accuracy when troubleshooting device issues from customers or identifying silently struggling customers and trending patterns in your users.

Telemetry-powered troubleshooting.

Combine device telemetry, errors, your knowledge base, similar tickets, and codebase to pinpoint issues and suggest precise resolutions.

See every customer, device, session, and telemetry signal in one place.

Give your team and agents the complete context behind every customer and issue.

BTX desktop app showing customers and their connected devices in one workspace

Ask BTX from Slack.

Ask BTX about any device, customer, or error, get notified on mishandlings, and approve automatic knowledge base suggestions, all from Slack.

BTX agent detecting a mishandled exchange and suggesting knowledge base updates in Slack

And much much more.

Translation, macros, routing, embeddable help centers, MCP, CLI, integrations, and more.

  • Auto translation
  • Team assignments
  • Macros
  • Routing rules
  • Engineering handoff
  • Integrations
  • MCP
  • CLI
  • Self-updating help center ready to embed in your apps or websites

Questions about BTX.

What teams usually ask before a product walkthrough.

Talk to our team.

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